Zero1 Bio Refund & Return Policy

At Zero1 Bio, we strive to provide the best skincare and supplement products to our customers. If you are not entirely satisfied with your purchase, we are here to help.


Returns
We have a 14-day return policy, meaning you have 14 days from the date of receiving your order to request a return.

To be eligible for a return, the item must be:

  • In its original condition (unopened, unused, and with all seals intact).

  • In its original packaging.

  • Accompanied by a receipt or proof of purchase.

To initiate a return, please contact us at info@zero1bio.co.uk. Once your return request is approved, we will provide a return shipping label along with further instructions.

Please send all returns to the following address:
Bloom Group International, 06 Friendly Street, Huddersfield, HD1 1RD

Important: Items sent back without prior approval will not be accepted.

Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please inspect your order upon arrival and contact us immediately at info@zero1bio.co.uk. We will evaluate the issue and arrange for a replacement or refund as needed.


Non-Returnable Items
For hygiene and safety reasons, we do not accept returns on the following items:

  • Opened or used skincare products.

  • Supplements that have been opened or partially consumed.

  • Items purchased on sale or with promotional discounts.

  • Gift cards.

If you are unsure about the eligibility of your item for return, please contact our support team.


Exchanges
If you wish to exchange a product, please return the original item (if eligible) and place a new order separately. This ensures faster processing and availability of your desired product.


European Union 14-Day Cooling-Off Period
If your order is being shipped to the EU, you have the right to cancel or return your order within 14 days without providing a reason. The item must be in its original, unused condition with all tags and packaging intact.


Refunds
Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 10 business days.

Please note that processing times may vary depending on your bank or payment provider. If you have not received your refund within 15 business days after approval, please contact us at info@zero1bio.co.uk.

For any further questions or concerns, feel free to reach out to our customer support team. We are here to assist you!