Help and FAQs

General Information

1. What makes Zero1 Bio products different from other skincare brands?
At Zero1 Bio, we prioritize the synergy between natural ingredients and scientific formulations. Our products are meticulously crafted with high-quality botanicals and scientifically proven actives to address specific skin concerns. We are committed to transparency, sustainability, and delivering real results.

2. Are your products tested on animals?
No, Zero1 Bio is proudly cruelty-free. We never test our products or ingredients on animals, and we only partner with suppliers who adhere to the same values.

3. Do Zero1 Bio products contain essential oils?
Yes, we use carefully selected essential oils in some of our formulations for their therapeutic and skin benefits. These are included in safe concentrations to minimize the risk of irritation while maximizing benefits.

4. Can I use Zero1 Bio oils during pregnancy?
Many of our products are safe for use during pregnancy, but we always recommend consulting your healthcare provider, especially if you are sensitive to certain ingredients or essential oils.

5. Do your products have a shelf life?
Yes, our products have a shelf life of 12 to 24 months, depending on the formulation. You can find the specific shelf life on each product’s packaging. To maximize longevity, store the products in a cool, dry place.

Product Information

6. Are Zero1 Bio products free from parabens, sulfates, and artificial fragrances?
Yes, all of our products are formulated without parabens, sulfates, synthetic dyes, or artificial fragrances. We believe in using only the best, skin-friendly ingredients that are gentle yet effective.

7. Are Zero1 Bio products non-comedogenic?
Yes, our oils are carefully formulated to be lightweight and non-comedogenic, so they won’t clog pores. We use oils that are compatible with various skin types, including oily and acne-prone skin.

8. How do I choose the right oil for my skin type?
You can explore our Shop by Skin Concern section to find products that match your specific skin needs. Additionally, our customer support team is available to help guide you in selecting the best oils for your unique skin type.

9. Can I layer Zero1 Bio oils with my existing skincare products?
Absolutely! Our oils are designed to be versatile and can be easily incorporated into your current skincare routine. Just ensure you apply them after water-based serums but before creams and moisturizers to lock in the benefits.

10. How should I store my Zero1 Bio products?
Store your oils in a cool, dry place away from direct sunlight to preserve their efficacy. We use UV-protected packaging to ensure the stability and longevity of our products.

Orders & Shipping

11. Do you offer any promotions or discounts?
Yes, we provide free UK delivery on all orders and a complimentary gift with purchases over £60.

If you've already subscribed to our mailing list, keep an eye on your email inbox for exclusive offers and special promotions. You can also check our homepage or follow us on our social media pages to stay updated on the latest deals and skincare tips.

12. What are your shipping options?
We offer standard and express delivery across the UK. International shipping options are also available; delivery times and costs are calculated at checkout.

13. How can I track my order?
Once your order has been shipped, you will receive a tracking number via email, allowing you to monitor your shipment's progress.

14. What is your return policy?
If you’re not satisfied with your purchase, you can return unopened products within 14 days for a full refund. For more details, please refer to our Returns Policy.

15. Can I modify or cancel my order after placing it?
If your order has not yet been processed, you can modify or cancel it by contacting our customer service team as soon as possible.

Still have questions?
Our friendly support team is here to help! Contact us via our Contact Page or email us at support@zero1bio.co.uk.

We’re dedicated to helping you achieve healthy, radiant skin with our thoughtfully formulated products.